At Swancote Energy we recycle commercial food waste for retailers, manufacturers, distributors and foodservice customers. 

Most businesses will tell you that they take customer service seriously, but ask the customers and you might find that they don’t always see it that way. 

So we carried out extensive research (in our office) to discover the things that people find most frustrating when trying to talk to businesses. 

The results are as follows, with a few notes on what we do at Swancote Energy to avoid making the same mistakes!

Do you agree with our list? Have we missed anything off? Do let us know (with details of your commercial food waste disposal requirements of course).

1. Hard to find contact details

We believe it is important to be accessible, which is why you will find our phone number, email address and a contact form on virtually every page of our website.

2. “We are currently experiencing an unusually high volume of calls”

Recorded messages are irritating at the best of times, even more so when they are aren’t genuine, which is why when you phone Swancote someone will be there to answer the phone… every time.

3. Being put on hold… for ever!

If the person you want to talk to isn’t available, we’ll have them call you back, rather than keep you hanging on.

4. Dealing with a chatbot when you want to talk to a human

Does anyone actually prefer chatbots to people? We don’t think so, which is why when you contact Swancote, you will always get a real person to deal with your enquiry.

5. Having to answer multiple “security” questions before dealing with the issue

Swancote is big enough to handle nationwide commercial food waste disposal requirements, but small enough to know its customers and look after them without unnecessary red tape.

6. Slow response times

Commercial food waste disposal is time sensitive and customers want a fast painless service… which is exactly what we provide.

7. Not being able to talk to the “right” person

It’s simple, if the person who receives your enquiry can’t deal with it themselves… they will find the person who can.

8. Having to repeat the same information time after time to different people

We manage customer accounts and new enquiries in an efficient manner to ensure that we are always on the ball.

9. “Your call is important to us”

We believe actions speak louder than words so we won’t just tell you that you are important to us, we’ll demonstrate it by the way in which we handle your business.

10. Complicated phone menus

It’s almost like some businesses don’t want to hear from you. We find that the quicker we actually answer the phone, the quicker we can start dealing with your enquiry!

11. Filling out onerous enquiry forms

No one likes filling out complicate forms, especially when they require more detail than necessary. Which is why for written enquiries, we only ask for your contact information and a brief description of your requirements.

12. Providing your contact details only to be bombarded with unsolicited ads and sales enquiries

We won’t pass on your details to anyone, ever. We might send you the odd email to stay in touch, but that’s it.

13. Directing your enquiry back to the website

We like our website, we think it’s full of useful information about Swancote Energy and commercial food waste recycling. But we like talking to you more, so please get in touch. We would like to hear about what you are looking for.

…and we hope you didn’t find this list too triggering!

To find out more about how Swancote Energy can recycle your food waste, or if you are interested in our digestate fertiliser, please get in touch on 01746 716400 or via enquiries@swancoteenergy.com